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Choice Hotels started out in 1939 in Maryland under the name Quality Courts United, a group of 7 motel owners.
The name was changed in 1969 to Quality Motels and again in 1972 to Quality Inns.
From 1946 to 1964, the company had a marketing agreement in place with Best Western because they operated on different halves of the US.
The company began franchising in 1972 and soon was over 300 locations (less than 40 company owned).
In 1982, the company pioneered segmentation in the lodging industry and the company grew quickly in the 80s and 90s.
However, the most recent time, I did not get the reward and called customer service. The parking lot was dark at night time needs more light. The pictures on Yelp do not match what was provided today. No fresh fruit, cold food, no coffee, no varity of cereal, bacon soaked in grease and no waffles. I should have paid more dollars for a much cleaner room.
Eventually, I was transferred to “upper management.” She was definitely not upper management. But they leave out over night the syrup and other waffle items. People at the first desk where wearing black Raiders jacket, head scarves, smoking in front of the hotel doors where customers were walking in and out of the hotel.
She said that I had not signed up for the promotion and wasn’t eligible. The next morning we noticed hair in the shower, a dirty coffee maker, dirty refrigerator and a dirty microwave. To eat on the bar they had eggs (real), bacon, biscuits and diced potatoes. One guest told me she found beer in her refrigerator. The whole morning shift were outside smoking cigarettes with their boyfriends.
Actually, I did the exact same thing I have done previously and, on every reservation booking, was assured that I was participating in the program. I was told that the room is not ready and to come back at 3 pm. Trash can didnt have a bag and it was under the utensils. Reply I am a women small business owner of a electrical contracting business.
Essentially, that means that I was mislead several times and “upper management” had no authority to correct it. My company just finished a renovation at America’s Best Value Inn & Suites located at 9988 Market Street, North Lima, OH 44452.
Reply Terrible experience at the Quality Suites on Turkey Lake Rd in Orlando. The towel rack was hanging off of the wall, caulk was missing.. I was charged a non-disclosed ” hotel service fee” a few days later, which the manager said that everyone is charged. After watching Undercover Boss I realized that I was in the wrong business!