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If you receive a phone call claiming to be from ‘Microsoft’ or someone claiming to work on their behalf, telling you that you have a virus on your computer which they will help you fix over the phone, It Is A Scam. Do not let them have remote control access to your computer and do not give them any money!
Customers should hopefully already have alarm bells ringing at the mention of credit card details and end the conversation.
The software that they sell to fix the computer will do nothing except tell you every now and then that everything is fine, all viruses have been removed.
But in reality, it could be downloading all sorts of malware to your computer.
However, part of the scam’s damage may already have been done when the customer downloaded the remote control software.
Anyone who receives an unsolicited call from someone claiming to be from Microsoft should hang up.We can assure you Microsoft does not make these kinds of calls.here” Our Tip: If you receive one of these unsolicited phone calls and believe it is the Microsoft Phone Scam, hang up and do not download anything they ask you to download.And definitely don’t hand over your credit card details, just because someone mentions the well known names ‘Microsoft’ or ‘Windows’.If you have allowed them to take control of your computer, or you have downloaded their ‘fix’ software, it is possible they have infected your computer with a virus or other nasty malware.
To reduce the potential for identity theft issues and computer problems due to the viruses or malware that they may have downloaded, I would strongly recommend that you take your computer to a reputable computer repair shop to have it thoroughly checked out.